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Terms & Conditions
Terms & Conditions
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Shop information
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RACCOON 2-1014 KONAN MEITO-KU NAGOYA JAPAN 465-0004
Phone :
+81-52-779-4300 FAX :
+81-52-779-4301 order@raccoon-auto.com |
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Contact person
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Kazuko Abe
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Shipping & Handling
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All orders are shipped from Japan using Japan Post's EMS service. EMS is trackable worldwide, and shipping usually takes 3-5 business days from posting. The shipping cost is determined based on the final weight and size of the packed order, and also the destination country. EMS provides full coverage insurance up to 20,000 yen. Additional coverage is available at a small premium.
Japan Post EMS Information:
http://www.post.japanpost.jp/int/ems/index_en.html
EMS Rates:
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Insurance Premium Rates:
http://www.post.japanpost.jp/int/ems/service/damage_en.html
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How to Order
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You can order by email or fax.
e-mail:order@raccoon-auto.com
fax：+81-52-779-4301
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Shipping timeframe
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Generally takes 3-5 days, but may take longer depending on the time of year and your region. If you have not received your item within 7 business days, please contact us.
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Payment
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PayPal
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Exchanges/returns/cancellations
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You can return all defective items no more than 7 days from the date of receipt.
In case of defect, the item will be replaced. If no longer in stock, the item will be fixed by our factory. If this is not possible either, a refund will be provided.
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